What this privacy notice covers
Sarah Robins-Hobden (“we”, “us”, or “our”) is committed to protecting and respecting your personal information and privacy. This notice describes how we collect and use personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We update this notice periodically to ensure ongoing compliance with data protection law. Changes will be published on our website. Where appropriate we will notify you directly of significant changes.
Contact details
Email: support@robinshobden.com
Address: Sarah Robins-Hobden, c/o Roger Lugg & Co, Eastbourne House, 2 Saxbys Lane, Lingfield, Surrey, RH7 6DN
What personal information we collect and use
We may collect and process the following categories of personal information:
- Names and contact details (e.g. address, email address, telephone number).
- Identity details (e.g. pronoun preferences and occupation).
- Financial information (e.g. card or bank information for transfers and payments).
- Transaction information (e.g. details of payments to and from you, details of products and services you have purchased or enquired about).
- Accessibility requirements and preferences.
- Usage data (e.g. information about how you interact with and use our website, products and services).
- Correspondence and communication records (e.g. contractual conversations, coaching and supervision records, and records of meetings and decisions).
- Website user information (e.g. IP address or pages visited).
- Information relating to evaluation, compliments, or complaints about our products or services.
Why we use personal information
We use your information to:
- Respond to enquiries, queries, or complaints.
- Create and carry out a contract with you to deliver our products or services.
- Provide, improve, and ensure continuity of our products or services.
- Process transactions, maintain financial records, and operate client and supplier accounts.
- Comply with financial record-keeping and tax regulations.
- Comply with safeguarding, legal, and statutory obligations.
- Obtain or maintain insurance policies.
- Inform you of similar products or services to those you have already enquired about or received from us.
- Obtain professional advice.
- Monitor and analyse the use of our website.
Where we get personal information from
Information you provide directly
You provide personal data when you:
- Enquire about our products or our services.
- Become a client or supplier.
- Participate in our workshops, events, supervision, or coaching sessions.
- Visit our website.
- Submit a request, enquiry, or complaint.
Information from third parties
We may receive information about you from:
- Suppliers and service providers.
- Organisations or individuals that contract our products or services for you, or on your behalf.
- Payment service providers or technical support contractors.
Information we collect from your use of our website
When you visit our website, we may automatically collect IP address, browser type and version, plug-ins, and operating system details. Our website uses cookies necessary for its functionality. You can manage or disable cookies through your browser settings; however, this may affect website functionality. We do not use cookies for advertising, nor for tracking purposes.
Our Lawful bases for collecting and using your data
We only process your personal data when we have a lawful basis to do so under Article 6 of the UK GDPR. These include:
- Consent – where we have permission from you to collect or use your information.
- e.g. to send you information about our products or services.
- You may withdraw your consent at any time.
- Contractual obligation – where we collect or use your information so we can enter into or carry out a contract with you.
- e.g. to manage our contract and client or supplier record, your account, and payments.
- If you do not provide the information necessary for us to fulfil those obligations, you may not be able to become a client, supplier, or associate of ours.
- Legal obligation – where we collect or use your information so we can comply with the law.
- e.g. for HMRC, insurance, or safeguarding requirements.
- Legitimate interests – where we collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone.
- e.g. to respond to enquiries or promote similar products of services to those you have enquired about or received, in a proportionate and non-intrusive manner.
- e.g. to maintain accurate session records for coaching and supervision clients.
Who we share your information with
We only share personal data where necessary and proportionate. Personal information may be shared with:
- HMRC and other statutory or regulatory bodies.
- Insurance companies, brokers or other intermediaries.
- Professional or legal advisors.
- Organisations we’re legally obliged to share personal information with.
- Suppliers and service providers.
How we store your information
Where we store information
Personal information is stored securely within the UK, the European Economic Area (EEA), or in other countries covered by a UK Government adequacy decision.
How long we keep information
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods vary for different information, e.g.:
- For financial data and contractual communications: 8 years after submitted for assessment to HMRC.
- For enquiries that do not lead to a contractual arrangement: 3 years after most recent activity or communication.
- Coachee and Supervisee records, including session notes: 7 years after the most recent session or communication.
- For Visitors to our website: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
After retention periods have expired, personal data is either destroyed, deleted, or anonymised. You may request earlier deletion or anonymisation than these retention periods, where permitted by law.
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Request a copy of your personal data (data access request).
- Have inaccurate or incomplete data corrected.
- Request data erasure, restriction, or transfer in certain circumstances.
- Object to processing based on legitimate interests, including direct marketing.
- Withdraw consent when we use consent as our lawful basis.
To exercise your rights, contact us using the contact details at the top of this privacy notice. We will respond to all valid requests within one month. We reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.
When we receive your request, we will:
- Confirm your identity before releasing any personal data.
- Respond within one month of receiving the request or identity confirmation.
- Please note: some information may be withheld if it is subject to legal restrictions, safeguarding obligations, or third-party privacy rights.
Requests, Enquiries and Complaints
If you have a question, request, or concern about our use of your data, you can contact us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain directly to the Information Commissioner’s Office (ICO):
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Helpline number: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
Email: https://ico.org.uk/global/contact-us/email/
Last updated 5 Mar 2026